Refund Policy

We want you to be sure about what you have bought. If something is not right, here is how it works.

Returns

You can return an unused item within 10 days of delivery.

To be accepted, the item must be unused with no signs of wear, and in its original box with the care card and the packaging it arrived in. The leather swatch and the note are yours to keep, whatever you decide.

Start a return by email at hello@elvidenmaison.com or on WhatsApp at +91 9344931274, with your order number, before sending anything back. Returns sent without contacting us first cannot be processed.

Return shipping: we arrange the pickup and we cover the cost. Nothing is deducted from your refund. If pickup is not available at your pincode, send it to us by any tracked courier and we reimburse the cost against the receipt.

Exchanges

If you would rather have a different colour or model, say so when you write to us. Where it is in stock, we exchange: we collect the piece you have, send the new one, and cover the shipping. Any difference in price is charged or refunded.

We make limited batches of each. If the piece you want is no longer available, we refund.

Refunds

Once the item reaches us we inspect it and email you the outcome within 2 business days.

Approved refunds go back to your original payment method within 5 to 7 business days. Your bank or card issuer may take a few days more to show it.

For orders paid by card, UPI or netbanking, the refund goes back to the method you paid with. For orders paid on delivery, we refund by bank transfer or UPI, and we will ask you for those details once the return is approved.

If a return does not meet the conditions above we will contact you, and send the item back at your cost.

Damaged, wrong or missing items

If your order arrives damaged, is not what you ordered, or the box is empty or missing something, email hello@elvidenmaison.com within 48 hours of delivery with your order number.

For damage, photographs are enough. For a wrong item, an empty box or a missing item, we need a short video of the parcel being opened. It is the one thing that lets us replace it without back and forth.

If the box looks opened or tampered with, photograph it before opening.

We cover this entirely. You get a replacement or a full refund, whichever you prefer. Nothing is deducted.

12-month replacement warranty

If a manufacturing fault appears within 12 months of purchase, we replace the piece. We cover shipping both ways.

This covers faults in the making: stitching that gives way, an edge that separates, a fault in the lining or the deboss.

It does not cover normal wear or damage in use. Leather darkens, softens and marks with use, and corners and edges show the years. That is the material behaving as it should, and it is set out under What is not a defect below.

Email hello@elvidenmaison.com with your order number and photographs. We will tell you whether it is covered before anything is sent back.

If the piece is no longer made, we replace it with another of the same value or refund it, whichever you prefer.

Failed or refused delivery

If a parcel cannot be delivered because the address or phone number is incorrect, or because no one is available across the courier's delivery attempts, it comes back to us. Return shipping is not covered on an undelivered parcel, and the cost is deducted from any refund. We tell you the amount before we process the refund. A refused or unclaimed parcel is treated the same way.

On a cash on delivery order, the ₹150 fee is not refunded if the parcel comes back to us.

Gifts

Gift returns follow the same steps and the same 10 days from delivery. The refund goes to whoever paid. If you received a piece as a gift and would rather exchange it, write to us with the order number or the name of the person who ordered.

What is not a defect

Full-grain leather is a natural material. Grain, colour and small surface marks vary from piece to piece, and the leather darkens and softens with use. That is how the material behaves, not a fault.

Saffiano leather is sealed and holds its finish rather than developing a patina.

Damage from water, heat, solvents or misuse, and scratches or marks picked up in use, are not manufacturing faults and are not covered by the replacement warranty.

Colour varies by screen. A small difference between the photograph and the piece is not a fault.

Cancellations

Orders can be cancelled for a full refund any time before dispatch, including any cash on delivery fee you paid. Email or WhatsApp us with your order number.