Shipping & Returns

Shipping and delivery

We ship across India. Orders are processed within 2 business days. Orders placed on Sundays and national holidays are processed the next working day. Processing and delivery may take longer during a new batch release or a festive period. We will say so on the site when it applies.

Once shipped, delivery takes 5 to 7 business days by tracked courier.

Shipping cost

Shipping is free across India. The cost is included in the price. There are no surprises at checkout.

Payment

You can pay online or on delivery. For cash on delivery, ₹250 is paid online when you place the order and taken off your total. The rest is paid when the parcel arrives. The ₹250 is not refunded if the order comes back to us undelivered or refused.

We confirm cash on delivery orders by WhatsApp or call before dispatch. If we cannot reach you, the order may be cancelled and the ₹250 refunded.

Tracking your order

Once your order ships, we send the tracking details by email and WhatsApp. Once a parcel has left us, its progress is yours to follow, though we are always here to help if something looks wrong.

If tracking shows delivered and you have not received the parcel, write to us within 48 hours. We take it up with the courier and keep you informed. If the courier confirms it was lost, we replace or refund.

Address and order changes

Please check your shipping address and phone number carefully before paying. Before dispatch, write to us and we will do what we can. Once dispatched, the address and the delivery method cannot be changed. We are unable to combine separate orders into a single shipment.

Failed or refused delivery

If a parcel cannot be delivered because the address or phone number is incorrect, or because no one is available across the courier's delivery attempts, it is returned to us. In that case the return shipping cost is not covered and is deducted from any refund. We tell you the amount before we process the refund.

If a parcel is refused or left unclaimed and comes back to us, we treat it as a return and the same deduction applies. On a cash on delivery order, the ₹250 paid online is not refunded.

When it arrives

Photograph the box before you open it, especially if it looks damaged or tampered with.

If your order arrives damaged, is not what you ordered, or something is missing, email hello@elvidenmaison.com within 48 hours of delivery with your order number. For damage, photographs are enough. For a wrong item, an empty box or a missing item, a short video of the parcel being opened is what lets us replace it fastest. We will make it right at no cost to you.

Returns

If something is not right, write to us at hello@elvidenmaison.com or on WhatsApp at +91 9344931274 within 10 days of delivery and we will guide you through the return. Please contact us first. We do not accept returns sent back without prior contact.

To be accepted, the item must be unused, in original condition, with its packaging and care card. The leather swatch and the note are yours to keep.

Once your return reaches us we inspect it and email you the outcome within 2 business days. Approved refunds go back to the original payment method within 5 to 7 business days. For orders paid on delivery we refund by bank transfer or UPI.

Return shipping is arranged by us and we cover the cost. If pickup is not available at your pincode, send it to us by any tracked courier and we reimburse the cost.

Exchanges for another colour or model are possible where stock allows. Manufacturing faults within 12 months are replaced, with shipping both ways covered. Both are set out in full in our Refund Policy.